Greetings to All DomainPlus Clients,
We are taking a step forward to migrate out from our existing helpdesk system which sits inside our client billing system to a hosted solution in order to provide you a better support experience.
With the new helpdesk, we will be able to have a more in-depth view of our helpdesk performance including the SLA response time, quality of our agent response and analysis of the tickets that we are getting which is important for us to develop strategic decisions to continue to support our clients.
As both the old and new helpdesk system is on a totally different architecture, all previous support request that you have created will be archived for our internal reference. If you have previously submitted a support request but have yet received a response from us, rest assure we will get those follow up from the old system and provide you a reply.
With that, to reach out to us effectively from today onwards, you can :
1. Visit support.domainplus.com.my and open a new support case request for us.
2. Send out your support request via email by reaching out to the right department with the email below :
Sales : firstname.lastname@example.org
Billing : email@example.com
Domain : firstname.lastname@example.org
Technical Support : email@example.com
Sunday, October 16, 2016